CliniSys has announced a new partnership with hc1.com, through which it will deliver a ‘powered by hc1’ pathology customer relationship management (CRM) and live analytics solution, offering an innovative platform that enables laboratories to deliver the highest level of service.
With more than 500 client contracts covering 2000 laboratories and a 99% client retention rate, CliniSys innovates and responds to market demands. CliniSys selected hc1.com to meet its clients’ needs for a pathology-specific CRM solution. The hc1 Healthcare Relationship Cloud is a secure, software-as-a-service (SaaS) platform that has been adopted across more than 850 sites around the world, taking in more than 2.5 billion clinical transactions that are combined with business data to construct comprehensive provider and patient profiles that drive action and accountability.
The Pathology Relationship Management solution will couple hc1’s healthcare CRM, collaboration centre and real-time analytics with the CliniSys WinPath LIMS to create relationship profiles based on ordering activity, service delivery and other metrics. These profiles enable the laboratory to deliver five-star service levels, improve operational efficiency, and drive personalised engagement with ordering providers.