Centralising quality and corrective action management

Labcold, the UK medical refrigeration organisation, is working with Ideagen to centralise its quality management systems in order to solidify corrective action management and customer feedback. The Basingstoke-based company, which was the first blood bank refrigeration manufacturer in the UK to gain a medical device certification, is to implement Ideagen’s Q-Pulse software across its UK operations.

Q-Pulse will help to modernise and centralise the management of Labcold’s existing ISO 9001, 13485 and 17025 quality systems. As well as improvements to the raising of corrective actions and the management of customer feedback, Q-Pulse will enable Labcold to align inspections and standardise document control.

Michelle Rogers (Sales and Marketing Director), who is overseeing the project at Labcold, said Q-Pulse will bring with it “peace of mind” in regards to quality management. She said: “We had to modernise our processes around our three ISO systems and, following an earlier audit, one area that emerged was that our corrective action system was slightly disjointed – which we were working on already.

“We identified Q-Pulse as it was such a tried and tested system, especially in the healthcare industry and particularly in the UK NHS. A well as the obvious time and efficiency benefits, Q-Pulse provides a peace of mind that a recognised software solution is in place, enabling us to improve corrective action, audit and document management continually.”


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