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Responding to challenges, realising opportunities: Clinisys Customer Summit

Clinisys WinPath laboratory information system customers recently gathered at The Belfry to discuss the major challenges facing pathology, and the role of technology in addressing them. Here, Matthew Fouracre reports from a packed, but inspiring, two-day event.

Delegates to the Clinisys Customer Summit 2024 arrived at The Belfry to find it is expanding. The famous golf resort is adding 140 bedrooms and building what it describes as a “high spec, high-tech” ballroom with a capacity of more than 600 people. This is just as well, because the annual event has become so large that it has been split in two for a year. Clinisys WinPath customers packed the summit, while users of the ICE order communications and results reporting system will attend their own, dedicated event in the autumn. 

Back at The Belfry, how to create the “high spec, high-tech” pathology services that will be needed to address future demand while meeting the expectations of staff and users was a key theme. Because, as Dr Bernie Croal, president of The Royal College of Pathologists, told a session on day one, healthcare and the laboratories that serve it are facing some big challenges. 

An emerging crisis in pathology? 

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